Terms of Service | Reesk

1. Who we are

The Reesk.io service is operated by Pideeco (BE 0829.399.686), Louise avenue 137, 1050 Brussels, Belgium. Reesk is a trading name of Pideeco. In these Terms, "we", "us", and "our" mean Pideeco in connection with Reesk unless the context requires otherwise.

2. Acceptance of terms

By accessing or using Reesk.io ("the Service"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Cookie Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Description of service

Reesk is a cloud-based enterprise risk management platform that enables organizations to identify, assess, and manage risks, controls, actions, and compliance requirements. The Service is provided on a subscription basis and accessed via web browser.

4. Account registration

You must register for an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account credentials secure. You are responsible for all activity that occurs under your account. Notify us immediately at support@reesk.io if you suspect unauthorized access.

5. Subscriptions and billing

The Service is offered under subscription tiers (Free, Professional, Business, Enterprise, and Enterprise Plus, as described on the site or in your order). Paid subscriptions are billed on a monthly or annual basis depending on the plan you select. Payments are processed by our payment provider (Mollie); card details are handled by them and not stored on our servers.

All prices are displayed in EUR and exclude applicable taxes unless stated otherwise.
Subscriptions renew automatically unless cancelled before the renewal date.
Downgrading or cancelling your plan takes effect at the end of the current billing period unless stated otherwise in your plan.
We do not offer refunds for partial periods, except where required by law.
We reserve the right to change pricing with 30 days' advance notice.

6. Acceptable use

You agree not to:

Use the Service for any unlawful purpose or in violation of applicable regulations.
Attempt to gain unauthorized access to any part of the Service or its infrastructure.
Upload or transmit malicious code, viruses, or any content intended to harm.
Reverse engineer, decompile, or create derivative works from the Service except as permitted by law.
Resell or sublicense access to the Service without prior written consent.
Use the Service to store or process data in violation of applicable data protection laws.

7. Your content and personal data

You retain ownership of risk data, reports, and other content you create in the Service. You grant Pideeco a limited, non-exclusive licence to host, process, back up, and display that content solely to provide, secure, and improve the Service. Where your organization enters personal data into workspaces, your organization is typically the controller for that data and Pideeco acts as processor on its instructions, as described in our Privacy Policy.

We will not access your workspace content for support except with your explicit permission, or as required by law. How we process personal data is set out in the Privacy Policy.

8. Service availability

We target high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated when practicable. We are not liable for downtime caused by factors outside our reasonable control (force majeure, third-party infrastructure failures, etc.).

9. Intellectual property

The Reesk platform, including its design, software, trademarks, and Reesknowledge library content, is owned by Pideeco or its licensors and protected by intellectual property laws. Nothing in these Terms grants you ownership rights in the platform itself.

10. Limitation of liability

To the maximum extent permitted by applicable law, Pideeco shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data, arising from your use of the Service. Our total cumulative liability shall not exceed the amount you paid to us in the 12 months preceding the claim, except where liability cannot be limited under mandatory law (including for consumers, where applicable).

11. Termination

You may cancel your account or request deletion through your account controls, subject to confirmation where we require it. We may suspend or terminate accounts that violate these Terms, with or without notice depending on severity. Deletion and retention of data after termination follow our Privacy Policy and the actions you take in the product (including export options where available).

12. Governing law and disputes

These Terms are governed by the laws of Belgium, without regard to conflict-of-law rules. The courts of Brussels, Belgium have exclusive jurisdiction over disputes arising from these Terms, subject to mandatory provisions that cannot be waived (for example, where you are a consumer entitled to sue in your home courts).

13. Changes to terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 30 days before taking effect where required. Continued use of the Service after the effective date constitutes acceptance of the updated Terms where permitted by law.

14. Contact

For questions about these Terms, contact us at legal@reesk.io.